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Why is it taking so long for Richmond to have drinkable water?

Shipp sets a pallet of water to the side
Shaban Athuman
/
VPM News
Dough Shipp stacks a new pallet of water on Friday, January 10, 2025 at the Richmond Social Services Department in Richmond, Virginia.

As of Jan. 11, the boil advisories in Greater Richmond have been lifted. Click here for an explainer on flushing your pipes after a boil advisory.


As of Friday afternoon, the City of Richmond is still continuing to restore water access to more than a quarter-million people.

Virginia’s capital city has been without potable water since Monday, as residents have dealt with no or low water pressure — and water that wasn’t safe to drink without vigorous boiling. Per Mayor Danny Avula, the new timeline for safe and drinkable tap water is tentatively Saturday.

Dwayne Roadcap, director of the VDH’s Office of Drinking Water, told VPM News that water leaving the treatment plant fully complies with drinking water regulations and that it’s chlorinated.

“The testing is being done to make sure there aren’t any harmful pathogens in the water, like bacteria that could make people sick,” he said.

But the big question remains: Why has it been taking so long? The city has been working with the Virginia Department of Health to start testing that’s needed to lift the boil water advisory that’s been in place this week.

According to Virginia Department of Health guidelines, city officials first needs to have the water successfully test negative for contaminants twice — with each sample separated by a 16-hour period.

Read more: FAQ on boil water advisories from the Virginia Department of Health

The safety timeline

In order to lift the boil water advisory as quickly as possible, Richmond officials have undertaken steps to ensure the water’s safety.

Jan. 6–7: when it started

Flooded areas at the Douglasdale water treatment plant were drained, and damaged and disabled equipment was repaired or replaced.

Jan. 8

Next, water production had to be restored to the necessary rate of more than 50 million gallons per day. That happened on Jan. 8.

Jan. 9

The water system also had to be repressurized to 20 psi, which was hit as of 11 a.m. By 3 p.m., officials began the first water sampling test. At 11:15 p.m., the city collected another set of water samples.

As VPM News previously reported, each round of testing requires pulling multiple samples from multiple points across the entire distribution network. Once that is done, those samples are prepared and submitted to the lab to be placed in an incubator over 24 hours to see if there’s any bacterial growth.

Jan. 10–11

The results from the first water sample test need to come back. Richmond officials are anticipating that happening around 3 p.m. Friday.

The second water test is set to be conducted at 4 p.m. Friday, with its results expected to hit around 4 p.m. Sat. Jan. 11.

The 16-hour/24-hour timeframe needed between tests is “not based on anything the lab does or doesn’t do,” Avula said. “It’s really based on what grows out, what bacteria may grow out, and if we have negative growth for enough hours that we can affirmatively say this is a negative test.”

Testing is ongoing in a city-run lab.

The Do's and Don'ts

DO Boil tap water to a full rolling boil, let it boil for 1 minute and then allow it to cool before using it for eating, washing vegetables and fruits/food prep, mixing baby formula, feeding animals in your care.

DO use tap water for showers, baths or hand washing. Don't swallow it.

  • VDH advises sponge bathing small children and infants.

DO Hand wash and rinse the dishes as you normally would using hot water. Add a tablespoon of household bleach such as Clorox to a sink full of warm tap water and soak the rinsed dishes in the water for at least 1 minute.

  • If you have a dishwasher, VDH guidance states "a final rinse temperature of at least 150 degrees Fahrenheit (66 degrees Celsius) or if it has a sanitizing cycle option, it is generally safe to use."

DON'T drink or use unboiled tap water.

DON'T Brush your teeth with unboiled tap water

DON'T Cook, prep food and baby formula, feed your pets or make ice with unboiled tap water.

Read more: FAQ on boil water advisories from the Virginia Department of Health

Too Long; didn’t read?

The Virginia Department of Health has time-limited requirements for testing and ending boil water advisories, and Richmond hasn't fulfilled all the steps yet to safely clear its tap water for consumption.

“It really is just a very conservative approach to make sure that we’re not putting people at risk,” Avula said.

The water coming through the system is highly chlorinated and there’s a small risk that water from outside of the pipes gets into the system, which could let bacteria enter when the pressure in the system drops.

Keyris Manzanares contributed reporting.

Meghin Moore is a VPM News editor. She's a Penn State graduate with a background in broadcast and digital journalism. Previously, she worked at The Daily Progress in Charlottesville.