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Peeved Passengers Want Answers from Airlines

This is the worst summer on record for airline travel delays. The crowded skies are a lot less friendly, as travel has rebounded and planes are flying fuller than ever.

Frustrated passengers have been stuck on planes for hours on the tarmac and passenger rights groups want government action.

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Kathleen Schalch
Kathleen Schalch is a general assignment reporter on NPR's national desk. Her coverage can be heard on NPR's award-winning newsmagazines Morning Edition, All Things Considered, and Weekend Edition.